Home/ Customer service
We place excellent customer service at the heart of our business and we want your experience with us at all stages to be a positive one.
Our experienced customer services team and technical experts are here to help you with all types of questions which you may have from order acknowledgement, through to after care. We strive to deliver an enjoyable customer experience at all stages of your journey with Britdoors Group.
Our dedicated Retail and Trade customer support team are on hand to help you with any type of enquiry you may have from ordering a composite door to requesting marketing material and samples.
Tel: 01531 822 585 or email the team
Monday – Thursday: 8:45am – 5:00pm
Friday: 8:45am – 3:45pm
Saturday and Sunday: Closed
Trade customers can request a trade account which provides a faster and more efficient process of sending the door order into production. If you are interested please complete this form online or email us for an application pack.
Our Affordable Housing sector support is headed up a dedicated team who are experienced and dedicated in supporting you.
Tel: 01531 822 585 or email email@example.com
The same office opening hours apply.
As part of our customer service pledge, all our fitters are vetted and signed up to our own SLA, ensuring the highest of standards are met. We want to ensure that our business operates seamlessly and to the highest merit throughout all areas, processes and operations.